FAQ

WHERE ARE YOUR PRODUCTS MADE?

Our products are all-natural plant based, vegan and cruelty free. We NEVER use any kind of toxic chemicals, phthalates, sulfates or any endocrine disrupting ingredients. All products are ethically sourced from local vendors and farmers as well as different parts of the world. Products are produced in small batches and formulated and packaged along the coast in northern California.

WHOLESALE ORDERS

For wholesale orders please fill out the form here and we will get back to you with 48hours.

DO YOUR PRODUCTS EXPIRE?

Because of the natural qualities of the botanicals, the average shelf life is 12 months, but can always last longer if stored in a cool, dark, dry spot, away from direct sunlight.

ARE YOUR PRODUCTS SAFE DURING PREGNANCY?

During these times, it is best to consult with your doctor or physician.

WHAT IS YOUR SHIPPING POLICY?

We are a small artisan business and our products are handcrafted in small batches to ensure the freshest quality to you. We process orders within 3 business days of receipt, with longer processing times around the holidays. 

DO YOU SHIP INTERNATIONALLY?

Currently we only ship within the U.S., but hope to ship internationally in the future.

HOW CAN I TRACK MY ORDER?

After placing an order, you will receive a confirmation email with your tracking number. This will allow you to see your order status. 

WHAT IS YOUR RETURN POLICY?

We are fully committed to our customer's satisfaction and want you to truly enjoy our products and to resolve any issue that may arise. If you are unhappy with your purchase, please email us within 7 days from the date of delivery at info@mamamoonbotanicals.com. We will offer a store credit for the cost of the item paid minus shipping costs and a 10% restocking fee. Please include the original packing slip with exchange shipments.

Unfortunately, we cannot be responsible for lost or stolen packages where the item has been registered as delivered. The exception is if a product arrives physically damaged or broken. Please email info@mamammoonbotanicals.com within 2 days of delivery with an image of the damage and we will ship a replacement free of charge.